1 reviews | Active since Oct 2014

06 Jul 2015, 12:50

Treated like a non paying customer

I was with 3 of my friends for the weekend, visiting Durban and decided to get breakfast from Wimpy. We got there the lady was nice and all she took our orders. After giving us the food she never came back to our table we had to ask anyone that was passing to get us stuff that we wanted to add. I mean the Wimpy's that I go to your waiter / waitress comes from time to time to find out if you're ok or if there's something that you need. Sibongile never did that she only came to get the bill! Very ***********. I mean there was an instance where we felt like leaving the place because we were disgusted by this!

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Replies (1)
Wimpy
Wimpy's reply07 Jul 2015, 09:01
Official
Hello MaureenMabuza,

Thank you very much for taking the time to report your experience with our Ushaka Marine branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care