BM
Buhle M

1 reviews | Active since Jun 2015

11 Jun 2015, 08:06

The worst service in history

Its a great cold morning and getting ready to start my day. Off I go to wimpy for breakfast. I know what I want, tea and a red velvet ****in. I got the tea and the red velvet ****in as I ordered. When I tasted the ****in cream, it tasted a little off and I told the waiter. The manager Kabila came through and told me that there's nothing wrong with the ****in. With an attitude said he has noticed that I am a regular customer and always like to complain. I have never felt so much anger and annoyance in my life. First of all I am a regular customer at wimpy and I have been for many years. The odesity of Kabila blaming me for wanting they best ****in is buffling to me. How dare does he blame me for the poor quality. If I am such a pain as a customer then my money and loyalty is not needed. I will never ever set foot at a wimpy for as long as live. I will make sure my friends and family don't either. As for the Sandton wimpy I am going to start a pertition for all my colleagues to not step anywhere near wimpy. The disappointment and anger I feel is beyond me. What a great way to start my morning Wimpy Sandton. The staff and the manager need intense training on customer service ASAP!!!

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Replies (1)
Wimpy
Wimpy's reply15 Jun 2015, 09:04
Official
Hello buhlediva,

Thank you very much for taking the time to report your experience with our Sandton City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care