ZS
Zime S

1 reviews | Active since Jun 2011

12 Oct 2015, 17:33

The worst service i have ever received

About a month ago i visited Wimpy workshop for lunch with a business associate. Mind you im a brand ambassador for a cellphone company so I'm always on the road & therefore have lunch @ different malls daily.<br> <br> My associate was running late(about 15 minutes) so i was greeted by a staff member & i chose a seat. He asked to take my order, i ordered a creamochino & advised him that i was still waiting for someone.<br> <br> He arrived & about 20 minutes later i still hadn't received my creamochino, we were then given menus, and sat for over 45minutes without someone taking our order, he kept passing us, i then saw another lady (Zama if im not mistaken) who called our waitor in front of us who said he was coming but 30 minutes later we were still waiting. I finally stood up and went to him and asked to speak to the manager, to my surprise he said he was the manager, when i expressed my dissatisfaction @ having waited for over an hour to place an order, his reply was \well i also waited for your boyfriend"i was beyond furious and stormed out to which he shouted. \"" Hey whose gonna pay for your coffee\"" (i had honestly forgotten) we ended up @ Nandos<br> <br> WORST SERVICE EVER...!!! Fire that manager"""

0
Replies (1)
Wimpy
Wimpy's reply13 Oct 2015, 09:20
Official
Hello zimeshandu,

Thank you very much for taking the time to report your experience with our Durban/Workshop branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care