The worst service ever received from Wimpy :(

The greeting my mother and I received when we arrived was wonderful, but that is where it ended. We were seated, given menus and left. We were left unattended while numerous waitresses walked up and down serving customers. Eventually after about 20 minutes of waiting I flagged down the lady who seated us. She came to check what I required and when she heard we were not served she took our order. We then waited almost another half an hour for our food. We were left unattended the entire time. I flagged down another gentleman who waved at me from the kitchen area saying our food was on the way. I asked for the manager. Wendy (as per her name badge) came over and didn't introduce herself, just looked at me and waited for me to speak. I explained the issue and she turned and walked away without saying a word. By this stage I was extremely frustrated and hungry. I went to the front desk to ask for the manager again. The same woman came to see me. I explained it all again and made it known how unhappy I was with her and her staff's terrible service. I was met with defensiveness to which I countered and then received an apology. After that there was no further communication!