The worst service EVER!!!!

I was absolutely appalled by the service at Wimpy in Southern Center in Bloemfontein. After waiting a while to be seated, we were seated at a table that was dirty. My mother-in-law asked the waitress 3 times to clean the table.

My mother in law ordered a coffee and I ordered a Normal Tea. We waited 15 minutes for the drinks to arrive. My tea arrived - but there was no milk to accompany my tea.

We then waited again for the waitress to take our order. I ordered White Toast (it came to me with Brown Toast), my bacon was ice cold (like it just came out of the fridge). I sent it back twice. At no time did the floor manager (who constantly looked in our direction) come to find out if all was ok after seeing how unhappy we were. I asked another waitress to call the manager. A young girl (must have been a trainee) came to see me. I explained the entire situation to her. She said she had seen we had waited a while for our drinks and even longer for our breakfasts. She said she was going to go to the kitchen now to find out what happened and why my meal was not correct as per the standards. Well, the story that I heard was shocking. She blamed the waitress and the kitchen staff for lack of communication. She said our order had been standing on the pass for a long time. She said (and I quote) : "There is absolutely no communication at the back. They do not know how to work together". Please explain why this is my problem??

We were never asked if we wanted a refill for drinks, if we were ok - we were just left alone...

I had to write on the bill as per the request of the "Manager" my name and cell phone number and was then told that someone will contact me within the next 24 hours.

Well, to no surprise - NO COMMUNICATION has been received.

I am absolutely shocked by the service that I received. The worst part for me is that the restaurant was not even busy!!!

I have worked in this industry and to receive that kind of treatment is absolutely shocking!!! I think that the staff as well as the Managers are in DESPERATE need of training!!!