MP
Marlene P

1 reviews | Active since Dec 2017

28 Dec 2017, 12:07

The Full Monty

We had lunch on 26 December, which is typically a very busy period of the year. We entered a crowded Wimpy, but was never-the-less greeted with a great smile and offered a 2 minute waiting period for a table. When we suggested that we sit outside, the gentleman warned us that it is slightly windy and once again, offered a table inside. We only waited 30 seconds for a table. Our waiter was as friendly, the did not wait long for the coffee or the food, the food was fresh and tasty and the premises neat and clean. Thank you for a great experience.

0
Replies (2)
Wimpy
Wimpy's reply30 Jan 2018, 11:17
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***

Best regards,

Wimpy
Wimpy's reply30 Jan 2018, 11:17
Official

You have made our day here! Thank you so much for these kind words about your amazing experience. Our Customer Care team has heard of this awesome news and just had to share it with the store and their hard-working team, so they know that our customers are enjoying every moment at there.


In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.


With Love,


The Wimpy Fam
Customer Care Line: ***

Best regards,