1 reviews | Active since Aug 2015
Terrible Service/Food
Good day
I would like to lodge a complaint regarding the food which I paid R180 but didn’t receive what I have ordered.
On Tuesday 27 August 2019 I went to Wimpy in Riverhorse Convenience Centre , I ordered 2 sandwiches bacon and Egg with Patty and Cheese which I paid R180.70. My sandwich didn’t have cheese which I paid for ,the sandwich was dry ,even a dog cannot eat such dry food , my cappuccino was cold because they made it 15 minutes prior to making the dry sandwich.
I would like to get my refund because I will never pay R180.70 for that sandwich and I couldn’t drive back from Umhlanga with my petrol to take that sandwich back.
I would like feedback within 24 hours please .
I have also attached the slip for this sandwich.
i have Sent numerous email to Wimpy and no-one is calling me back
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
Best regards,
Please note that i received a call from the Store and they promised to call me back , to date no one has contacted me back and this is still not resolved..please advise.
Please note that i received a call from the Store and they promised to call me back , to date no one has contacted me back and this is still not resolved..please advise.