Terrible service from Wimpy Boulders (Midrand)
<p>On 31 May 2016 at 12h30 I made an order. 45 mins later they call to say the order will be 15 more mins later. The order arrived at 13h49 and was incorrect. I was told I will need to wait for the driver to make 7 other deliveries before they bring the correct order. As I had already paid for the meal, I told the manager this was not acceptable and to bring my money back. At 16h07 I called to find out where my money was, and I was told that the driver would be here in 15mins. I called again at 5 and was told that the driver said I had gone home, which was a lie. Eunice, the manager, couldn't be bothered to confirm this with me and I was told it would be a priority first thing this morning.</p> <p> </p> <p>Needless to say, it is now 11h15 and I have not heard anything from the driver or Eunice. This is totally unacceptable and horrific service especially from a manager. I am utterly disgusted.</p> <p> </p> <p>I could never use this store again. Bearing in mind that our orders are consistently late and we are told to understand as there is only 1 delivery person. That has got nothing to do with me and I should not have to tolerate such unprofessionalism for a meal I am paying for. It is totally pathetic</p> <p> </p>
Thank you very much for taking the time to report your experience with our Boulders branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Boulders branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
