Terrible service at Wimpy Suncoast Durban

Wimpy Suncoast worse experience with them on the 1 January 2019. I went with my fiancé for supper around 6 o clock and there was no waiter attending to us. I then went and called a waiter who then took our order like 3 times because he wasn’t understanding what we was saying then he went to attend to somebody else and forgot to place our order he then came back to us after like 15 mins to re confirm our order. Which we was upset with but kept quiet. It was about 45 minutes later I looked around for our waiter who was busy with others then I went to ask another waiter to help us who then helped us and brought our stuff, the coffee was cold, the milkshake was warm instead of cold. The waffles were dry with no sauce and he even took another 20 mins whilst I looked for him to pay the bill. This was horrific and so time consuming running around as if I’m the waiter. I did complain to the waiter and advised I will report this