NM
Nosipho M
1 reviews | Active since Nov 2011
22 Jan 2016, 16:05
Terrible Service!
Wimpy in Bank City on Pritchard should not be authorized to operate as a Wimpy franchise as it gives a bad name to the Wimpy brand. Each time I've gone there I've received nothing but terrible service. If it's not the waiters rolling their eyes at you and dragging their feet, it's wrong orders and today was just the cherry on top. I called at 14h55 to place an order for collection, at 15:30 i was there to collect it and was told to wait 10 mins. I eventually left at 15:40 without my order. Once again, the staff just couldn't care less. Amazing!
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Wimpy's replyOfficial
27 Jan 2016, 12:07Hello 11queen-bea,
Thank you very much for taking the time to report your experience with our Bank City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Bank City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply27 Jan 2016, 12:07
Official
Hello 11queen-bea,
Thank you very much for taking the time to report your experience with our Bank City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Bank City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care