AL
ALIDA L
1 reviews | Active since Jun 2014
17 Aug 2015, 09:23
Terrible Service
This morning I phoned to place an order for a breakfast. I had to repeat myself over and over again and I spoke to 3x people. The last person I spoke to could eventually take down my order and when I wanted to supply my credit card details to pay for the meal the lady refused. I then told her that I have done this in the past. I also requested to speak to a manager and the lady just rep**** with \ you are speaking to me now". I then requested to speak to a manager again and she still refused. Disgusted. Now I will go without breakfast just because the staff at Wimpy"
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Wimpy's replyOfficial
20 Aug 2015, 08:28Hello alidalamprecht,
Thank you very much for taking the time to report your experience with our Brooklyn Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Brooklyn Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply20 Aug 2015, 08:28
Official
Hello alidalamprecht,
Thank you very much for taking the time to report your experience with our Brooklyn Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Brooklyn Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care