NS
Navz S

1 reviews | Active since Mar 2019

05 Mar 2019, 13:45

Terrible service

We recently visited wimpy Columbine square on saturday the 2nd of march 2019 for a meal around 11am. We were then taken to a table by one of the managers or senior staff members and were told to have a seat and the waiter would be with us. After 10 minutes we had still not been served and there was no sign of any manager walking about as they were too busy attending to the tables in the front of the restaurant and completely discounted us. trying to flag a waiter down was a complete waste of time as they were too busy waiting for the meals to come out of the kitchen.We then proceeded to leave and i asked to see the manager. i then told the manager that we had waited for 10 long minutes and nobody was there to serve us. There was no response from the manager which further showed that there was no sympathy to the customer. our experience at the wimpy was most unsatisfying.

0
Replies (2)
Wimpy
Wimpy's reply05 Mar 2019, 16:09
Official
Hi Navish
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Wimpy Team Customer Care Line: *** 
NS
Navz S's update18 Mar 2019, 11:13
Reviewer Update
i would like to thank anne from wimpy columbine who contacted me and apologized for the poor service. she invited us to come back to the restaurant to have another meal and the service and food was outstanding, this is what we love in wimpy of old, the service and dedication to good food and service.