1 reviews | Active since Apr 2017

08 May 2017, 15:51

Terrible Service

<p>We recently visited the lowveld on a trip to Marloth Park over the last long weekend. We decided that we will have a breakfast as a family at Wimpy situated in Malelane, so we were al relaxed. Service wasn't great but after a long wait we had food and we were on our way to enjoy our long planned weekend. On our return we decided that we will have to stop in Malelane again and have breakfast as this will be were we split up in our different directions. What a dissapointment! Even worse service that the first time around, No communication from our waiter, I had to get up 3 times to hear when the food was coming, after everybody received their breakfast, my husband didn't. So once again I got up and went to the back were his breakfast wasn't even prepaired yet. Wimpy Malelane, please sharpen up on your waiter training so that the person serving your customers will actually communicate. I will rather stop at another establishment when we head that way again in future.</p> <p> </p> <p>Odendaal Family</p>

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Replies (3)
Wimpy
Wimpy's reply09 May 2017, 12:20
Official

Thank you very much for taking the time to report your experience with our Malelane branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team.

's update09 May 2017, 12:24
Reviewer Update

Thank you

's update10 May 2017, 09:57
Reviewer Update

Thank you Norman Shabangu from Wimpy Malelane for the follow up!