SM
Sisanda M
1 reviews | Active since Nov 2017
26 Nov 2017, 18:12
Terrible service
The 2 wimpy's on Bakwena N4 have terrible Customer service. On 2 seperate occassions 24/11 and 25/11. The tables were not cleared for new customers, it took them 15 mins to provide menus and only because we had to go ask for them. The food took over 45 minutes and arrived cold, no cutlery or serviettes. I have never seen such bad service at a wimpy before. It's such a shame coz alot of customers left at the sight of the tables and it wasn't even full.
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Wimpy's replyOfficial
30 Jan 2018, 12:09We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply30 Jan 2018, 12:09
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,