PP
Prenita P
1 reviews | Active since Jul 2011
26 Aug 2017, 09:46
Terrible service
One would think that in the departure area ... Wimpy would be able to provide express service but not the one at OR Tambo International. When we arrived we made it clear what time we were boarding ... ordered a standard breakfast that should be easy for preparations. Instead it took 40 minutes despite constant enquiries on the status of our order! As we were leaving we received our meal... is there no concept of time or customer service at Wimpy. Disgusting ....
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Wimpy's replyOfficial
28 Sept 2017, 13:18Thank you very much for taking the time to report your experience with our OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,
Wimpy's reply28 Sept 2017, 13:18
Official
Thank you very much for taking the time to report your experience with our OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,