LH
Linus H

1 reviews | Active since Sept 2009

14 Nov 2016, 08:24

Terrible Service

<p>We went to the Wimpy at Sun City on 13/11/2016 at about 08:15. We were seated quickly and our water proceeded to take our drinks oder. The drinks probably took about 15 minutes to arive so during this time as we were pressed for time we wanted to place an order for food. About 3 waiters came past, we told them we wanted to place a food order but they said they did not have access and we have to wait for our waiter, even the manager did not seem interested in helping. After 15 minutes of waiting for the drinks we placed our food order. We waited more then 20 minutes and 3 other tables who arrived after us received their food, we then asked when our food would be ready and the waitress said probably another 10 minutes. We probably waited another 15 minutes for our food. This type of service is totally unacceptable. We would not return to Wimpy any time soon.</p>

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Replies (1)
Wimpy
Wimpy's reply16 Nov 2016, 16:29
Official

Thank you very much for taking the time to report your experience with our Sun City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy

Customer Care: