Terrible service

We had the unfortunate punishment of having to endure the worst service ever at your Wimpy New Redruth store today, Saturday, 26 March 2022. Firstly, we waited more than 10 minutes to be served after being seated. At the time, we noticed other irate patrons and was speculating what could have led to this behavior. Little did we know that we would soon suffer the same fate.... After placing our order, we had to wait almost 30 minutes before our drinks were delivered. Apparently, there was a shortage of clean glasses, which in itself is completely unacceptable. When placing the order, we explicitly asked for the eggs of the second breakfast being ordered to be placed on the plate of the first breakfast ordered. After another 30-minute wait, the food was served to our table, with the food being cold and hard, tasteless, and as we expected, and the eggs were not separate as we explicitly requested. When the waitress called the manager, all we got was an unsympathetic "sorry about that......". She turned around and walked away. Over the past year, we frequently visited the store in question. However, this was the last time they would see us at that particular store. Furthermore, I will not hesitate to broadcast our bad experience to anybody on any available platform to whomever is willing to listen.

That pathetic franchise is a disgrace for the good name Wimpy has built over the years.