1 reviews | Active since Jul 2013

15 Jun 2018, 12:09

Terrible food and service

I had placed an order at Wimpy Carlton Centre of a cheese burger with chips, I went to collect the order waited there for some time and collected it.

When I arrived at the office the eat my burger, I found it had no grilled onions, gherkins, mixed lettuce, Wimpy Relish as per your menu, it was just a bun with a patty and cheese that didn't look edible for a human being. The bun was flaky not fresh, it seemed like this food was an old order that was just forwarded to the next customer unfortunately that was me. There were other customers who waited too long for their food and had cancelled their order and that is what was given to me.

I had walked about 850 m for this nonsense of food. Can I kindly be refunded my money and wimpy to collect their food cause I won't be wasting my time and energy to go so far away.

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Replies (1)
Wimpy
Wimpy's reply15 Jun 2018, 15:49
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***