1 reviews | Active since Nov 2011
Terrible Breakfast Run
<p>Went for breakfast at Wimpy in Alberton New market Mall. We walked in and waitied at reception/tills to be seated. No-one attende to us, when we asked the waiter passing by why we were ignored he called to the other waiters who were in the kitchen area chatting, they had an argument for 10 minutes among themselves about who would seat us. Finally a waiter by the name Thinkwell signalled us (waving ) from the seat to come and sit there, he didnt usher us, but called us to be seated. Menus were set on the table with no intro by the waiter and he left us for 15min unattended. When he finally came back we asked for his manager. A gentleman by the namen Quenton came after initially passing our table to attend to someone else in the kitchen. I explained the sitauation and asked if he was perhaps shirt staffed. He offered no apology or explanation for the SHODDY service but rather said he will get us another waiter...HOW DOES THAT SOLVE THE PROBLEM WHEN ALL THE WAITIERS ARE LACKING CUSTOMER SERVICE???? THIS IS THE WORST EXPERIENCE I HAVE EVER HAD FROM A WIMPY... THIS IS/WAS MY FAV RESTAURANT BUT AFTER THIS NO THANX!!</p>
Thank you very much for taking the time to report your experience with our New Market branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,
Thank you very much for taking the time to report your experience with our New Market branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,
