My partner and I ordered 2 Thrill of the Grills on Saturday, 3 March as takeaways from Wimpy Pavilion. When we got home and opened them, we noticed that neither of our orders contained the toasted that is part of the meal, however they had included butter (not sure what we were supposed to put it on.) Furthermore, the serving of chips that was in each order was lower than it would have been had we had it in shop. We are rather disappointed that both our orders were incomplete (mostly in regard to the toasted bread which was not included) yet we paid the full amount for them. This is the first time it has happened and we are now skeptical of ordering takeaways from this Wimpy branch based on this. The rest of the meal was delicious, but this dark spot served to dampen our experience.
Thank you for the feedback. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Thank you for the feedback. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
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