NB
Nwabisa B

1 reviews | Active since Jul 2013

05 Jun 2015, 15:30

Take/away order

I ordered a mince sandwich at your takeaway counter and I'm regular customer of Wimpy. I asked them to deliver the meal at my work. I assumed that my order comes with chips because whenever I order my breakfast with you people I get chips. So now when my order arrives with no chips. The only thing that I asked them was not to add cheese with my order. The picture of the mince sandwich has chips so I'm not sure if this is false advertising. <br> I called the shop and I spoke to your Manager Shanaaz Shamar and she told me that she can't do anything about it. I used my card to buy the meal why must I go back to the shop becz that lady was supposed to ask me if I want chips. I'm very much annoyed by her attitude as well. Why must I go back to Wimpy to swip my card for the chips but my slips read \tsd mince/chs"no cheese as requested. <br> This means that if I order a burger meal will not have chips. <br> """

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Replies (1)
Wimpy
Wimpy's reply08 Jun 2015, 14:24
Official
Hello nwabisad,

Thank you very much for taking the time to report your experience with our Golden Acre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,