JL
Janet Leckie-Cuzen
1 reviews | Active since Apr 2012
22 Sept 2015, 08:44
Still no feedback !!!
I still have not been contacted by an employee of Wimpy, despite having sent 2 previous complaints to Hello Peter. The last complaint was posted on the 11th September to which I received a response on the 14th stating that Wimpy sincerely apologises for not getting back to me, and that Yolande their Business Consultant will be in touch! Well I AM STILL WAITING!!!<br> I can not believe that Wimpy can have such a lack-lustre approach to customer complaints in view of the competition in the market place together with the state of the economy.
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Wimpy's replyOfficial
22 Sept 2015, 12:11Hello janet024,
Thank you very much for taking the time to report your experience with our vaal 1 stop east branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our vaal 1 stop east branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply22 Sept 2015, 12:11
Official
Hello janet024,
Thank you very much for taking the time to report your experience with our vaal 1 stop east branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our vaal 1 stop east branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care