1 reviews | Active since Jan 2017
Stale food being sold at wimpy estcourt
<p>This morning I had ordered a toasted chicken and mayo sandwich as a take away.</p> <p> </p> <p>When I get home to eat it, after taking a bite and tasting something strange, I opened the sandwich and the most disgusting smell hit me.</p> <p> </p> <p>The chicken and mayo mix was stale!! </p> <p> </p> <p>I called the manager, Samuke to tell her what had happened and all she could say was, "oh ok, I'm sorry" seriously?!?! </p> <p> </p> <p>When I get there, she tells me the same thing. Is this how a manager of a food franchise responds to a customer complaint?? Nothing about investigating what happened or speaking to the staff about it.</p> <p>This is a cause for food poisoning!!! </p> <p> </p> <p>Absolutely disgusted with the Wimpy in Estcourt and the lack of efficiency and responsibility.</p> <p> </p>
Thank you very much for taking the time to report your experience with our Estcourt branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Thank you very much for taking the time to report your experience with our Estcourt branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team