<p>Received the most appalling service yesterday at Wimpy Retail Crossing...... Firstly, the people that sat behind us conplained that no one has taken their order after a while, so an effort was made to get their drinks order to them fast (we ordered before these people, and so they received their order before us). I brought this to the manager's attention and he arranged our drinks, but the waitress brought a kiddies orange juice.. After we ordered a bubblegum milkshake.....I told them that the order is wrong and I wanted a milkshake. My husband wanted to get up and leave but we decided to give them the benefit of the doubt and the manager said he would personally take care of us, eventually the milkshake arrived, but only with the food.....our food was put on the table and we then realised that the food order was completely incorrect, the order was sooo wrong that we couldnt even figure out whose food was whose...... Right then and there we got up and decided to leave and I let the manager know that the food order was incorrect as well. We refused to pay for anything, the experience was so disgusting.... The waitress even told me "aaah shame and you were so happy when you came in "
Thank you very much for taking the time to report your experience with our Retail Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,
Thank you very much for taking the time to report your experience with our Retail Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,
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