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ntsako C

1 reviews | Active since Jan 2017

05 Dec 2017, 10:29

Staff in a rush to go home.

On sunday the 3rd of december 2017 around past 2 me and my husband decided to have lunch at wimpy, we waited for our food to close to and hour people who came after us ate before, but that was not a problem because i thought maybe it's because they have ordered burgers, after the loooong wait food came and it was not up to standard the cream spinach looked awful and the chicken fillet was just hard and tasteless with a lot of bbq sauce, while we eat the stuff is busy cleaning the floors and just packing up ready to knock off so i figured the food was prepared in a hurry to knock off, i spoke to the guy who was serving us a he agreed witj me that the people who are cooking wants to knock off, i tried to finish but i couldn't i left the food there i must say though that my husband ate and he said it was because he was so hungry and we waited for n hour for our food. Un acceptable. They even close the door at 3 i saw a lot of customers being told that they have closed.

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Replies (1)
Wimpy
Wimpy's reply31 Jan 2018, 12:42
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***