IC
Ian C
1 reviews | Active since Sept 2013
14 Dec 2015, 11:26
Staff have to pay for butter
This morning I ordered 4 x Streaky bacon breakfasts, the jam and margarine, firstly the margarine was cut into small blocks from a large block looked terrible, so I asked for butter which I have always been served regularly at this Wimpy to be told by the waitress she has to pay R2 per Block for the butter, watching she took R10 from her pocket went to the checkout and paid for the butter and brought it to the table, this is just not what we expect, I have been a Wimpy Customer worldwide since at least 1969 in the UK and all of 30 years in South Africa.The staff earn little enough as it is
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Wimpy's replyOfficial
17 Dec 2015, 10:07Hello ianchalklin,
Thank you very much for taking the time to report your experience with our Vredenburg West Coast Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Vredenburg West Coast Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply17 Dec 2015, 10:07
Official
Hello ianchalklin,
Thank you very much for taking the time to report your experience with our Vredenburg West Coast Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Vredenburg West Coast Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care