RT
Robert T
1 reviews | Active since Apr 2011
03 Oct 2017, 18:21
Smoking area
On Friday 29 September 2017 at Wimpy in Strand, Western Cape. On two occasions I had to leave our table and close the door to the "smoking area" The door had been left open by staff entering or leaving this area. I reported this to the manageress who said she would talk to the staff about it. However twice thereafter a staff member again left the door open; a customer seated in the "smoking area" asked that the door be closed.
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Wimpy's replyOfficial
01 Feb 2018, 14:57We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply01 Feb 2018, 14:57
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,