CL
Celestine L

1 reviews | Active since May 2016

17 May 2016, 19:37

sjoe...

<p>Took my husband and daughter for lunch as a treat. at Wimpy, River square in Three Rivers. Sat outside... it was so dirty and disgusting! Clumps of hair on the floor as it was taken out of a drain, hair on the chairs, papers lying everywhere plus a long lost baby dummy.... ordered food, asked for wifi password as it is a hotspot. No wifi connection. Asked for a different code, same story. Food arrives, all the plates are boiling hot (which is fine for adults, but not so smart for a 2 year old...... poor little fingers!!!) Husband found pretty curly black hair in his burger... Took it back to manager. Only chips were taken off the bill as he did not touch them but he still had to pay for the burger with an extra side of hair. I have to say the manageress did offer to replace the burger but obviously all appitite was out the window. Not impressed at all....</p> <p>And yes I took photo's.</p>

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Replies (1)
Wimpy
Wimpy's reply24 May 2016, 10:12
Official

Thank you very much for taking the time to report your experience with our River square in Three Rivers. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care

Best regards,