1 reviews | Active since Nov 2013
Sies and bad Attitude
Good day , what a disgrace this morning AGAIN when I took my parents for breakfast at Wimpy Oakfields shopping centre . We ordered 4 breakfasts and tea , milk , coldrink and a shake , I saw the new straws so I told my dad we cant drink with paper straws , its going to crumble pieces of paper into the drinks , which it did . We payed the bill and left a tip R5,80 which the waiter only brought back the 80c , but I wrote on the slip that I give her R5,80 tip . When we called the manager the waiter denied that was the tip, she said we did not put the tip inside , very ugly speaking while the manager were also standing there and said that I can go and put up a complaint about the straws if I want it doesnt matter . Both had an ugly attitude towards my dad , he is 72 and gets treated so bad , we are regular customers there , but now I want everybody to know what bad place Wimpy Oakfields is, I am angry very angry , so I will let everybody everywhere know what happened , if needed I do have a pic of what that straw became. Sies never again
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention.
We recently launched the paper straws as we understood the negative impact the plastic straws were having on our environment. As a brand, we decided to be environmentally friendly and promote eco-friendly products. Unfortunately, we did not expect the paper straws to have the break apart. We have passed on your complaint to our product team to look investigate.
Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention.
We recently launched the paper straws as we understood the negative impact the plastic straws were having on our environment. As a brand, we decided to be environmentally friendly and promote eco-friendly products. Unfortunately, we did not expect the paper straws to have the break apart. We have passed on your complaint to our product team to look investigate.
Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***