1 reviews | Active since Oct 2015
We are regular patrons at the westgate wimpy. Today we decided to go have brunch around 12pm. We didn't have proper breakfast so we had decided to eat breakfast at the wimpy. When we got there we didn't get one of our usual waiters but it wasn't an issue.
We were seated and brought menus, but when we asked for the breakfast menu the waiters attitude seemed to change. He brought the breakfast menus with what could only be described as a disinterested attitude. We had my little one there but he didn't even bring her crayons and paper nothing. He asked what we wanted and I ordered a tea with honey for now. He brought it , no sugar no feel to serve us. When I ordered for my daughter and breakfast he brought all the food with the same ****py " just eat and get done " attitude. The food was not up to standard we are use to. The chips were very brown and bacon was burnt and crispy. I put it down to maybe they were having a bad day or that we upset them because we ordered breakfast. We really didn't enjoy today's visit and to top it all off the waiter brought our bill that we didn't ask for as we still wanted to order waffles. We were so put off we paid and left. I'm so disappointed. I will not be back in a hurry. I have worked as a manager for wimpy and I know this is not the kind of service you hold your standards to. I'm really shocked because we were treated so badly.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
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