LB
Lara B

1 reviews | Active since May 2014

21 Mar 2016, 20:12

Shockingly Bad and Slow Service

My friend and I went into the Canal Walk branch of Wimpy today for a quick cup of coffee and a bite to eat before a movie. <br> We waited about 10 minutes before we even got asked for our drinks order, after which we never saw a waiter at our table again until we managed to flag down a waiter and ask them to check on our drinks. We also gave this waiter our food order, by now it had been about 30 minutes and we still had not even gotten our drinks.<br> By 14:20 we were still waiting and not a single waiter or manager had come to us, we both just sat there not knowing what was going on, where our coffee or food was. We kept being told it was on its way, however after 30 minutes of waiting just for a coffee I seriously doubted that. <br> It seemed as though they were growing there own coffee beans it took so long. Eventually my friend and I left without coffee or food. <br> I have never experienced such shocking service in my life. The waiters ran around like headless chickens while the manager was nowhere to be seen. (Probably watching those coffee beans grow)<br> It is a public holiday and school holidays, Wimpy should have been aware there would more people and prepared for this. <br> SO DISAPPOINTING!

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Replies (1)
Wimpy
Wimpy's reply23 Mar 2016, 11:29
Official
Hello laraboonzaier,

Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care