FK
Farah K

1 reviews | Active since Aug 2017

28 Aug 2018, 15:41

Shocking service

We went to order take-aways at wimpy hoedspruit we waked in to find nobody at the front reception they were busy shouting in the kitchen they saw us waiting and ignored us completely my mother had to go into the kitchen and call someone to help us after 5 minutes someone came up to us chewing chewingum with her mouth wide open while taking our order she decided to help somebody else while shouting at each other in the kitchen then she got the order wrong had to repeat it to her 5 times before she got it right we waited for 20min still chewing her chewinggum with mouth open in front of us and screaming at each other in the kitchen was terrible and unproffesional i orederd a crumbed chicken burger they had fried that chicken that the meat was inedible i threw it away and by that time i was already on my way i will never set foot in wimpy hoedspruit again

0
Replies (1)
Wimpy
Wimpy's reply17 Sept 2018, 15:18
Official

Hi Farah

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team


Customer Care Line: ***