Shocking, Disgusting food

Wimpy Eastgate: On Saturday 10 March 2018, my husband, daughter & myself sat down at Wimpy Eastgate for a meal. My husband ordered a cheese burger, nothing wrong with that. I ordered a hot waffle with bar one sauce. I had to wait for the waffle while the chef had to whip up some cream. So the waffle arrived at our table ice cold. Could the waiter not have whipped the cream before on the same time the waffle was being made. My daughter ordered chicken fillets & chips. On arrival to the table there was a funny smell. She tasted the fillets and one was so "off". The waiter took only the one back to the kitchen (not the whole plate), she returned with another chicken fillet which was just as bad as the first. The waiter asked the manager to come and see us. I explained the whole sad story to him, I was not rude but spoke in a firm tone and also told him that we would never eat at this Wimpy again. Throughout the conversation all I got was "Sorry". Stupid me I paid for the whole bill. What kind of food is being served at this Wimpy and does the manager know how to manage a kitchen & customers??? Does the chef not know when food is off?? Shocking Shocking shocking!!!!!!!!!!!!!