1 reviews | Active since Nov 2009
Shocked how pensioner has been delt with
My father was on his way to the door with a full trolley of valuable groceries. He was searching for a table to accomodate his trolley before even entering the restaurant. Eyeing a table, he wanted to enter when the manager told him to leave his trolley outside and if my father does'nt want to follow his rules he must leave!!! My father turned around to leave when the manager added " and you don't have to come back"! So instead of trying to accomodate him with his valuables he chased him away!!
We are sorry that your father had an unenjoyable Wimpy moment, we don't tolerate rudeness to our customers and we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that your father had an unenjoyable Wimpy moment, we don't tolerate rudeness to our customers and we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***