JF
JOHANNA F
1 reviews | Active since Nov 2009
05 May 2015, 15:46
Service...what service
I took leave to spend some extra time with my kids. My daughter and I went to the Wimpy, and waited almost 2 minutes when we entered, with ALL the waiters looking at me. Eventually one put down their coffee and came to assist. Then THERE WERE NO CRAYONS.... So I went to Shoprite and bought some, as my daughter loves to colour whilst at the Wimpy. Then we got no straw, cooldrinks and coffee came with the food - which also took a while. This Wimpy used to be quick and give good service, but not that day...not sure what happend.
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Wimpy's replyOfficial
06 May 2015, 11:24Hello janie2323,
Thank you very much for taking the time to report your experience with our Pretoria North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Pretoria North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply06 May 2015, 11:24
Official
Hello janie2323,
Thank you very much for taking the time to report your experience with our Pretoria North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Pretoria North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care