SAD BUT TRUE...IT HAPPENED WITH WIMPY

<p>I placed an order at Wimpy Empire Road around 13h03 to place an order for delivery. The call took about 5minutes because i had to repeat numerous times my details incl cell number to the lady who answered the phone.<br />Oh and i must state that the lady who took my order was at some point about to put the phone down without asking my name. I had to ask her if she doesnt need to know who is making the order.</p> <p>I was then told my order wil take bout 30mins or so. </p> <p>An hour later, i stil had not received my order.<br />I decided to call and find out what happened and was told the lady who took my order took down the wrong number in that the number was one digit missing. This is the same number that i gave her and also called out one digit at a time as well.</p> <p>I then asked that since she got the number wrong why is it that my order is stil not here because i gave her the full physical address including the company name. I was told that she took down an incomplete address.</p> <p>Was told that the lady i placed the order with doesnt usualy take orders over the phone.</p> <p>Yes...thats correct..wrong number... wrong address and yet they operate a delivery service. WHY BOTHER!!??</p> <p>I then requested to speak to the supervisor regarding the horrible service and even she gave flimsy excuses at to what happened.<br />I had to give my number and physical address Again.</p> <p>fast forward...i finaly get a call from the delivery guy saying he is in our building. He comes up to our floor and says hes outside the door and theres no one in the office.</p> <p>I asked him wat he means theres no one because our receptionist is at the reception....turns out he was standing outside the wrong office! And he was even caling me by the wrong name...same name i spelled out to the so-called supervisor.</p> <p>He finaly makes his way to reception and still gives them the incorect name. Even our receptionist couldnt make out the name. Luckily i walked through to reception as when was still trying to say the name of the person he is looking for.</p> <p>Received my meal at 13:36...more than an hour & a half of placing my order.</p> <p>Wish i could say this is all a joke but it remains the most pathetic service at an established franchise that I have ever experienced....from the person at the counter to the so-called Supervisor to delivery.</p>