Rynfield Terrace Wimpy's manager is useless and the service wasn't great

Went to Wimpy with a friend for lunch as I've went there a few times and service was very great before today.

I've got a sweet tooth so I wanted flap jacks for lunch and my friend decided to take the same (We started chatting I finished my milkshake and even ordered a cream soda afterwards was almost done with Cream soda - well over 45 minutes after ordering before the flap jacks arrived).

So wasn't very happy but the waitress was very friendly from the start so didn't complain.

The flap jacks were cold and hard - had them about 2 weeks earlier at same wimpy took 8 minutes and was very enjoyable (I presumed the lady might have gotten distracted - no issue as she was at least very friendly the whole time so kind of looked past it)

What actually ticked me off was the fact that the person I presume is the manager that walks around and asks you how things are going is useless as he asked twice how we were and the second time I mentioned the service and food wasn't as usual but said not complaining about the waitress as she was pleasant - before even really listening he just said flap jacks take very long (*** it's 13:30 in the afternoon not many people are weird like I am and order flap jacks for lunch and they take a few minutes) and last time was within 8 minutes of ordering we already had everything and they were warm and fresh.

So I wasn't trying to complain just mentioned it to him as he came up to us twice during the hour and a bit we were there.

He tried again convincing me it takes so long to make... I got irritated told him last time barely took 8 minutes he just said "O" and told him it was cold as well he just said he can't do anything and walked away.

So firstly as manager if you can't do anything why the hell keep asking if it is going well if you can't do anything about it.

and secondly why ask if you don't even properly listen when customers actually reply.