RUDE TO PAYING CUSTOMERS
I am LIVID!!! A lady called Rona at Wimpy in Bluff Towers spoke to us like we were her kids or came there to *****. We entered Wimpy today and stood at the front desk waiting to be seated for 5 minutes then saw other customers going in and seating themselves so we did the same. As we were busy looking for a place to seat, this lady who is supposedly the manager of the place comes to us and starts asking what are we doing? with such disgust in her voice and face and I politely told her we are looking for a place to sit she then proceeds to tell us that why are we even seating ourselves we were supposed to wait since there is a big sign at the front that says wait to be seated all in all she was sooo rude that she was talking down to us like we are her kids while the other customers were watching while also using the term ''you people''. I am angry and we ended up leaving and going to John Dory's
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
