Rude & ****** Staff @ Suncoast Wimpy

<p>I am a regular customer at the Wimpy in Gateway and i have never had a problem with the food or service, However on Saturday the 08th July 2017, My Husband and I had taken my Neices my out for Lunch along with my sister and we recieved such terrible service from the staff at Wimpy in Suncoast. </p> <p> </p> <p>First we walked in and had to ask to be taken to a table to which we have been told that there are no tables available inside for 7 people and that we had to sit outside and they can join the tables for us, i mentioned to them that one of my neices is not well and cannot be in the cold so we will wait till they arrange seating inside for us which was not done but there was so many places available where 2 people have been seated in bigger seatings and the tables for 2 have been left empty. we anyway waited and on our own found seats after a couple left a 6 seater and seated ourselves there. The waiteress gave us our menus and left, her name was Refilwe , we waited for about half an hour with still no one serving us Refilwe was busy walking around and checking if everyone else was fine and simply ignored us and walked past our table, the kids was extremely hungry waiting this long so i went up to the cashier Thumeka who was an amazing person, she tried getting someone to assist me but they all ignored her, she also told one of the waitresses by the name of Gugu to come and take our order, Gugu refused and threw her hands up in the air as if she is saying to hell with us, Thumeka then spoke to her manager MR JB Mazibuko who came and apologized and took our order, our drinks was then recieved a few minutes later by Lwazie who didnt smile at all and when i asked her why the chocolate milkshake looked the way it did and why doesnt it have chocolate she said rudely that they dont have chocolate i then asked can we get the bar one milkshake instead because this isnt what i asked for she said they dont have that either, i asked her to rather get me a jug of coke instead of the 5 milkshakes , she was rude n asked me so what must she do with that then i said i dont know they shouldve told me they dont have the proper milkshake before giving me something that isnt right, she ignored me and walked away, the manager then came to check on us and i narated the story, he had the correct order sent to me by Thumeka who constantly came and checked on us and gave us great service, the other 3 ladies went to all tables around us smiled n there was also people that came after us who got their foods before us, my food came last i guess because i complained to the manager and asked to cancel the order and let me pay for the drinks and leave because i am not at all happy with the service recieved, one of the meals which was the chicken burger was so untidly made and thrown , it was dry and didnt have any garnish but just a huge leave which didnt look like a lettuce at all to me. What was supposed to be a fun outing for the kids turned out into a disaster with the terrible service and food recieved from the Wimpy at Suncoast, the only reason we still continued to sit there and complete our meals was because of the great service from MR Mazibuko and Thumeka, the rest of the staff has really ruined our experience and I do not recommend anyone to visit this wimpy if they will be served by GUGU, REFILWE OR LWAZIE!!!!! Especially if you are an indian because they chose to be rude to indians and be loving to the rest and according to another staff that i have interacted with whose name i dont wish to mention has stated that i am not the first person to complain about the service LWAZIE gives and her ******!!!!!! </p> <p> </p> <p>i expect feedback on this ASAP as i am going to take this on all social media and media platforms to show everyone the level of service these 3 waitresses provide to customers which is extremely wrong!!!!!</p>