Rude Manager @ Vincent Park
<p>Today at about 4pm I took my 10year old son to Wimpy at Vincent Park, East London. The waitress served us our orders n left. About 5 minutes into our meal, my son requested to the loo n while he was away i did cell phone banking n was glued on my phone. When I looked up my son's food was gone n the table clean. I just heard the waitress asking 'are u paying cash or card' dumfounded I rep**** 'card' she left to fetch the speed point n on her return since my son wasn't back yet I asked about his food. She stated at me. At that point my son returned n asked what happened to his food, again a blank stare. So I asked her to call the manager (Bongani) n she did n I explained what happened. He offered to prepare another order I declined as it was late n told him I'd rather not pay for the first order. Without a word he turned away, came back with a revised receipt, threw it on the table n left. I waited for at least 5min thinking the waitress would come. When no-one did I asked my son to get someone so he did. Another waitress came n I asked her Bongani surname she told me she doesn't know it, she will ask. At this point i felt disgusted about this service. Back was Bongani in a state, telling me that i asked to not pay for the food that was finished n he let me now he didnt know what more i wanted. There was a screaming match n my son was so disturbed n the waitresses were all in front watching this drama. I told him to revise the receipt n put back the food that he thinks I didn't want to pay so I can leave. He refused n left. I will never done at any wimpy n do not wish Bongani to my worst enemy. He is rude n lacks customer care. How he got to be manager is beneath me.</p>
Thank you very much for taking the time to report your experience with our Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Thank you very much for taking the time to report your experience with our Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
