1 reviews | Active since Dec 2017
******* Service
06/10/2018 09:00 Wimpy Malibongwe Drive-Thru Order #151
I ordered x2 Streaky B-fast and x1 Best of Both. Instead i received x3 Streaky B-fast. i have to drive more than 2km's to get to that outlet and that is petrol wasted. i even asked the lady at the window "Please make sure its correct" she said yes and let me drive off. i had to drive back again another 2Km's to rectify this. This is ******* service and who is going to compensate my fuel and time wasted?! let alone, wasting my valuable time as i was at work on that day.
Hi Israel, we are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Hi Israel, we are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***