MK
Mahomed K

1 reviews | Active since Feb 2017

10 Jan 2019, 07:09

******* Attitude at Wimpy, Swellendam

During December, I passed through Swellendam, Western Cape, as I do on many occasions. I stopped at the Wimpy in the Pick and Pay Centre and ordered some "take away" food. I then changed my mind and by this time my order was ready. I then requested that though I had ordered a "take away", if I could have the meal inside as it was a blistering hot day. Doreen who was at the till was hearing nothing of it and her attitude was simply "if you buy take away, yo can't have it inside" and this was at midday when more than 50% of the tables inside were vacant. On my return journey, I did stop in Swellendam but of course at a restaurant that had better service, food and prices. I will not stop at this Wimpy again and will of course warn my many colleagues about the many other lovely and people friendly places where they may have a meal.

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Replies (1)
Wimpy
Wimpy's reply10 Jan 2019, 14:03
Official
Hi Mahomed
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards, 

The Wimpy Team Customer Care Line: ***