FM
Fezeka M

1 reviews | Active since Feb 2018

01 Jan 2019, 18:41

ROTTEN MEAT, NO COMPENSATIO

01Jan.19 I bought a meal which was R149.99 (steak, sausage, quarter chicken, chops & pap) my meal was delivered, when I started eating I had a single bite on my single chop and tasted that it was off (expired) even the smell of it was indeed unpleasant. I called the manager on duty and addressed with her, I asked her to smell it but she said the was not allowed to do that in front of other guests, I pointed out the pieces of meat I had to spit out when I felt the terrible taste, she then took it and left. that was the end of it, she never replaced it or feedback to let us know if indeed she could smell the same smell I complained of or even offer anything instead of taking it and throwing it away if that's what she did. eventually I finished eating and about 30min later still she did not come back. As I left, my companion asked if she wasn't intending to replace the meat, surprisingly she asked us if we were expecting the meat to be replaced. I was shocked that she's asking us and we had bought the meat with and intention of consuming it, I mean is it the procedure to ask a customer if she wants it replaced if they have paid for it (which I said yes we were expecting it to be replaced) she told us that we will have to wait for it to be prepared but from the 30min we had waited already for her to come back to us, it wasn't easy to wait again as the restaurant was quiet busy. A horrible experience on my new years lunch :(

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Replies (1)
Wimpy
Wimpy's reply10 Jan 2019, 12:41
Official
Hi Fezeka
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
 Kind Regards, 

The Wimpy Team Customer Care Line: *** 

Best regards,