GK
Gerda K
1 reviews | Active since Sept 2015
20 Sept 2015, 20:15
Ridiculous service or lack of
First we tried calling Wimpy to place an order so that we are just able to collect and not wait there after attempting to phone 3 times where the lady answers and as soon as you want to order she drops the call. So thinking something must be wrong with their phone we went there to order food at 19:30 only to be told that they have already cleaned up so we are not allowed to order even though they only close at 20:30. Only to be given a huge attitude by the lady at the counter after asking what time they close she confirmed at 20:30 with a huge smirk on her face unwilling to serve us or let us order.This is absolutely ridiculous!!!!
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Wimpy's replyOfficial
22 Sept 2015, 11:40Hello Gklopper ,
Thank you very much for taking the time to report your experience with our Witpoortjie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Witpoortjie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply22 Sept 2015, 11:40
Official
Hello Gklopper ,
Thank you very much for taking the time to report your experience with our Witpoortjie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Witpoortjie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care