GL
Graeme L
1 reviews | Active since Oct 2015
04 Oct 2015, 21:36
Refused service to cust
I took my family for an icecream at Wimpy, food court, N1 City. We walked into the restaurant at 21h05 on Sunday 04 Oct 2015. The advertised closing time of this store is 21h30. <br> As we walked in, the staff told us that they are closed. When I pointed them to their sign showing the closing time, the lady said that they are only open for take aways. <br> She did not even ask what we were going to order!<br> I do not think that it is fair to customers to have a sign showing a specific closing time, but 25 minutes before the time the staff do not want to seat customers. That is really BAD service!!!
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Wimpy's replyOfficial
06 Oct 2015, 16:23Hello GraemeCT,
Thank you very much for taking the time to report your experience with our N1 City Food court branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our N1 City Food court branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply06 Oct 2015, 16:23
Official
Hello GraemeCT,
Thank you very much for taking the time to report your experience with our N1 City Food court branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our N1 City Food court branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,