Refused Seating
<p>Travelling south towards JNB we decided to stop at the Kroonvaal South 1 Stop for something to eat and drink at the Wimpy. We decided to sit at a booth since we were 4 adults and a child. We were immediately told by the 'manager' that we were not allowed to sit there because it is meant for 6 people. They had about 50% occupancy with 2 booths open. We decided to rather spend out money elsewhere and left. I raised this with Wimpy via their online customer service facility, since I did not believe that this was in line with Wimpy policy. After more than a week of not getting any feedback I phoned their help center. All I wanted to know is if the franchise holder was acting according to policy or not. Despite the operator acknowledging that it was not their policy to refuse seating they still refused to apologize just saying that they referred it to the franchise holder to handle as they see fit. Obviously I have not heard anything and I won't. Beside the fact that Wimpy offers sub standard food at over inflated prices in a market of high demand they also could not care less about their customers. In the end of the day they, as the holding company is still responsible for the service levels and they should make sure the customer is happy. How they prefer to deal with these matters internally is up to them. Wimpy will never see me or anybody I know ever again, I would rather go old school with boiled eggs and sausages down to CPT rather than buy a single thing from them. #wimpysucks</p>
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Wimpy's replyOfficial
05 Jan 2017, 13:44
Thank you very much for taking the time to report your experience with our Kroonvaal South branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,
Wimpy's reply05 Jan 2017, 13:44
Official
Thank you very much for taking the time to report your experience with our Kroonvaal South branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,
's updateReviewer Update
06 Jan 2017, 08:12HAHA jokers. You have a 2.5 service rating and ALL your responses are cut and paste. The complaint has been 'escalated' to the store and area 'manager' weeks ago and I did speak to your customer 'care' line. No acknowledgement of any wrong doing, no apology, NADA. If you bothered to read and provide a proper response actually related to the sitation you would know this. That you have a rating of 2.5 is a miracle.
's update06 Jan 2017, 08:12
Reviewer Update
HAHA jokers. You have a 2.5 service rating and ALL your responses are cut and paste. The complaint has been 'escalated' to the store and area 'manager' weeks ago and I did speak to your customer 'care' line. No acknowledgement of any wrong doing, no apology, NADA. If you bothered to read and provide a proper response actually related to the sitation you would know this. That you have a rating of 2.5 is a miracle.