YP
Yolisa P

1 reviews | Active since Jan 2018

01 Jan 2018, 17:38

Really bad service at Wimpy Maponya Mall

At around 11h10 I wanted to have breakfast with my girlfriend, and we requested to be sitted at our table at the cashier and with no company from staff from Wimpy we found our way to our table. We had to sit our selves there for approximately 5 minutes and I asked one of the waitresses to assist us for an order but clearly they had no interest and went on with other orders. And we stayed sitted for another 5 minutes unattended and decided to leave the store and upon our departure the same lady that was at the till said to her colleague that we can leave if we want to, with no apology from the waitresses/cashier. I have to say that it was a very bad experience and I wondered why that Wimpy is always empty but now I see why and unfortunately I didnt get the cashiers name for reference but it was around 11h10 on 01/01/18

0
Replies (1)
Wimpy
Wimpy's reply11 Jan 2018, 16:31
Official

We are sorry that you had an unenjoyable Wimpy Breakfast moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***