NM
Netacia M
1 reviews | Active since Jul 2013
03 Mar 2016, 09:40
Raw Chicken
On Saturday my daughter and I had breakfast at your Trade Route branch. I ordered chicken schnitzel & a burger for my daughter.<br> While enjoying my meal I noticed that the chicken is still raw on the inside & the batter on the outside was cooked. I called the waiter David to inform him.<br> He politely asked whether they could prepare me another piece of chicken, which I agreed, however I requested for it to be packaged as a take away, as I no longer felt like eating. To my horror when I got home, I was given a piece of chicken, with a big piece of tomato slapped on it, no cheese or mushroom sauce.(BUT I PAID FOR IT)<br> I took a picture of what was given to me, and I am sure when you have a look at it you will agree that this is not how food is supposed to be presented to anyone.<br> Don't bother calling me to apologize, if this is the way you treat your customers. I WILL NO LONGER BE EATING AT YOUR STORE. <br>
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Wimpy's replyOfficial
03 Mar 2016, 10:54Hello Missthang1,
Thank you very much for taking the time to report your experience with our Trade Route branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Trade Route branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply03 Mar 2016, 10:54
Official
Hello Missthang1,
Thank you very much for taking the time to report your experience with our Trade Route branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Trade Route branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,