RG
Rudolf G
1 reviews | Active since Jan 2010
18 Dec 2017, 11:19
****** Wimpy?
I was at the Wimpy Carlswald this morning for breakfast. As I was not greeted at the door I found a table for myself and started checking Emails on my phone. After about 5 minutes I started looking around to see why I have not been approached by any waiters. At that moment a black couple walked in and was escourted to their table and served immediately. I looked around and saw no white clients so I thought I'll ask the manager if they serve white people at their establishment. On my way out I cornered a waiter and asked to speak to the manager who despite assurances to the contrary never arrived.
I then went to Wimpy Midrand. I was greeted at the door and served immediately.
What's happening at Carlswald?
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Wimpy's replyOfficial
30 Jan 2018, 11:56We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply30 Jan 2018, 11:56
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,