****** and rude!
My food took 20 minutes for just a burger. I ordered then went to pick n pay to do groceries then when I came back it still wasn't ready do I kindly asked for my money back so I could leave and the owner said no. R48. So I went to go pit my groceries in the car. So I said I know my rights I want my money back. Then she said no it's not allowed and your order is ready now and then gave me my food so I threw it at her and walked out and said keep your R 50. Then her son started swearing at me so I said just because I'm black it doesn't mean I don't know my rights then her husband came and started swearing at me and saying we blacks this and that!!! We blacks hey?! A franchise I have supported since inception!
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,